Auto And General
Poor service

I am deeply disappointed and angry at the way auto and general have handled my cases. I was intially impressed with the initial handling of my case, thank you for that, however, I pay an insurance premium of R1348 per month yet I found myself paying for a courtesy car because the thirty day period has passed and the panel beaters are not done fixing my car. Now I do not have a courtesy car as it is too expensive. TO TOP IT OFF, I CALL TO OBTAIN FEEDBACK AND WHEN I DO CALL, THE PERSON WHO IS SUPPOSED TO GIVE ME FEEDBACK IS NEVER THERE. EVEN AFTER EXPRESSING MY DISAPPOINTMENT AT THEIR SERVICE OR LACK THEREOF, I STILL GET SERVICE. IT IS NOT MY FAULT THAT THE PANELBEATERS WERE CLOSED IN DECEMBER. WHY AM I PAYING INSURANCE? I THOUGHT THE PURPOSE OF IT WAS TO AID ME IN TIMES OF NEED. SERIOUSLY CONSIDERING MOVING. IS IT MY RESPONSIBILITY TO CALL THE PANELBEATERS and obtain feedback? PLEASE CLARIFY

DISGRUNTLED CUSTOMER.