On the 6th of January I called the call centre, and queried a transaction that had taken place on the 5th. I was informed that the transaction took place in the US, and since the payment had not been made, the transaction will be reversed. I received sms's to this effect, but when paying to make this account up to date, realised that this had not happened. When phoning the call centre this morning to query this, I was told that I would need to start an appeal process. A pre-recorded message, before I get to speak to a real person, indicates that all calls are recorded. The bank then has all the details at hand.
My issues :
- incompetence of personnel not to do their jobs properly, or this situation would not have arisen
- since they are at fault, why do I have to waste time and effort to start the appeal process
- who is now going to be responsible to pay the amount which should have been cleared from my account (I am guessing that the bank will hold me liable, even though they up!!!)
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