Ooba does not pay out on large claims, if my experience is anything to go by. I wish to report my dismay at the conduct of Ooba management - specifically Liz Mavronicolas and Craig Young - who have consistently engaged in obstructive conduct. They refused to explain an extension on my policy schedule that explicitly allows claims if when the property is vacant. I have attempted to raise this issue on several occasions but am rebuffed each time by emails with distracting extraneous details but no substantive content in addressing my specific concern or this extension. specifically. In an email Mr. Young refers to the insurer as a third party, as if absolving themselves of any responsibility. His email reduces Ooba to the role of a broker. This is, in my view, unethical - since my contract was with Ooba - who announce themselves as a licensed financial services provider.
When my claim was registered the call centre agent did not disclose that they are an outsourced third party. Mr. Young now claims this was done but will not make the recorded conversations available to me, as I have requested several times now. Why hide this?
There is a no transparency, which I take issue with.
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