AfricaComplaints.com » Business & Finance » Complaint / review: Standard Bank - STANDARD BANK COST ME MY BUSINESS THROUGH BAD CUST | #306273

Standard Bank
STANDARD BANK COST ME MY BUSINESS THROUGH BAD CUST

My name is Erica Jennings and this is my story:
Where does STANDARD BANK come into all this? Here is the factual account of what happened. If I explain any less than with the facts, I do not think you would actually understand what STANDARD BANK has cost me.
My daughter wanted to send me money from America (she is an au pair). Before she sent it, I went into Standard Bank Fish Hoek and asked their advice on the best and easiest way for my Daughter to send me the money.
The consultant at the enquiries desk gave me the SWIFT NUMBER, BRANCH CODE, MY BANK ACCOUNT NUMBER and verbally informed me to ensure that my bank account name is reflected correctly, which I understood to be as reflected on my cheque card as: Erica Jennings t/a Platinum Poison Pen (what other name could it possibly have been under!)
I sent ALL RELEVANT INFORMATION to my daughter.
On the Tuesday, 24th December 2013, Robyn forwarded me $355 from The Bank of America (I have the receipt if needed).
Robyn advised me of 2 things:
1. The money should arrive just after the weekend,
2. and that the number of characters did not allow her to put in the complete name of my account, the BANK OF AMERICA info

Date:

Company: Standard Bank

Country: South Africa   City: Fish Hoek / FOREX

Category: Business & Finance

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