Today at 13h00 I contacted Absa Credit Card division enquiring about my account. I have been retrenched in June 2013 and contacted ABSA to inform them. I was instructed to contact the Creditlife Insurance department to submit my claim. they have being paying my account but only for 4 months. I explained my situation to the consultant and was told I had to inform them too (which I did in July 2013). Today I was told to forward my retrenchment letter, certified ID copy and my expenses to [URL Removed] and they will view my acc. and get back to me with an answer. At 16h42 I received an sms saying my Sav/Cheq account was debited for my credit card. First of all I did not instruct them to debit my acc., secondly I was told the acc. will first be reviewed and I will be contacted with the outcome. I have no means of an income and the money in my account is for my Bond, insurances, etc payments that must be paid at the end of the month. I have no income coming in and only my package I received after my retrenchment that must last until I find a job. Is ABSA gong to keep the roof over me and my families head? I have been an ABSA client for years (about to change)
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