On the 18th December, I wrote a report on Hello Peter after nearly 8 weeks of trying to resolve my sister in laws Smart Device problem. Andries Pretorius bought a Blackberry Z10 with FNB smart device. This device it pad via debit order every month in October the phone started to give problems and was send in for repairs. After eight (8) weeks the phone was returned in a worse condition than before it was send, the speaker was not working among other things thus the phone was useless. Andries Pretorius contacted FNB immediately an insisted they collect the phone and that a new phone is supplied as he was still paying although he had now use of the phone. He was told by the call centre agent that they will get back to him with an answer until today no one has phone, yet he has spend close to R600.00 on phone calls trying to have this resolve. When he insist to speak to a supervisor he is placed on hold for more than 30 minutes at a time. FNB has not honoured their promise of feedback or assistance to have this resolved. Andries Pretorius has no choice but to take legal action and to report this matter to Consumer Council and Beeld news paper.
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