I want to add a credit shortfall to the current policy I have on my vehicle.
I called the customer care line (0861 10 17 45) early Dec, and was incorrectly advised.
I then emailed - [Email Removed] - some of my mails being replied to, some responses promising a call from their telesales, some of my mails being ignored.
The mail responses I did get where all containing incorrect information as to whom I should contact.
Several phone calls and emails later, I am annoyed to say the least.
I then called customer services (0861 10 17 45) again this morning (call ref:1000566169) and after a 22 minute call, where I was transferred 3 times, I was given this number to call - 011 787 7615. I have been doing so since this morning and there is no answer.
This level of incompetence is discouraging and, quite frankly, unacceptable.
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