» Business & Finance » Complaint / review: Wesbank - No response, 4 working days, numerours calls email | #295157

No response, 4 working days, numerours calls email

I applied for finance through the online process with WesBank on Monday 23 Dec. received initial approval almost instantly and confirmed that I will be contacted by someone within 6 working hours to complete the process.

I had no response from WesBank until I emailed them, only after this did I receive a list of required documents which I sent them immediately.

By Tuesday 13:00 I had not heard anything from them at which time I tried phoning the call center, I only got through on the 4th attempt. I was given a name and an email address for Johanna who was working on my case and told of outstanding documents. I emailed this to Johanna immediately.

Until now I have sent another 5 emails to Johanna, phoned the call center 13 times (got through 3 times), each time being told the documents are still outstanding and Johanna will contact me shortly.

No emails or phone calls received up to date.

I understand it is the festive season and things move slower than usual, but blatantly ignoring your customers, no progress updates, not even confirming received documents is very bad.

I will now use another provider, deal approved, all docs, interest rate, repayment amount, all in 6 hours.


Company: Wesbank

Country: South Africa   City: Private Finance

Category: Business & Finance


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