After months of no response from Wesbank to phone calls and emails I had not option but to log this extract...
My concerns/ questions for Wesbank:
o Why do TitleGuard's and Wesbank's documents and requirements differ?
o Why can't the client be notified from day 1 what documents need to be collected?
o Why does TitleGuard not want to talk to Wesbank?
o Why does Wesbank not call customers back? We only receive calls when they want something...
o How is this vehicle high risk to leave the country when the insured value is double the outstanding loan amount?
o Why are we charged R1050 for change of ownership and registration which costs R132?
o Why can the buyer not be shown the HPI report for his own piece of mind?
o Why is the interest rate fixed so high for people not in debt but low for people who don't have money and have lots of debt?
o Wesbank does not service us with requests like terms and conditions?
o The call center vocal volume and quality is terrible, I asked every time for them to put up the volume to maximum but I could still not hear clearly what was being said. Knowing if you miss out on something it could be detrimental to the deal, it did not put my mind at ease.
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