On Sat 14/12 an amount of nearly R2000 was taken from my account without warning, nor consent...
Turns out it was for a transaction I did (and paid for already) on 12/08... 4 months later they subtract the money again... I found this out after speaking to 7 different advisers in the call center, the 7th one was able to assist me luckily. I was told I would get refunded, on Tuesday 17/12 for their mistake.
Because of this unplanned ordeal, 2 of my debit orders didn't go through- Then they have the arrogance to charge me R115 per failed debit- because of their mistake? You can refund that R230 to me as well, thank you very much...
It is now Friday 20/12 and still no money... After an email I sent, I received a response from Petunia and Mahlatsi saying that the issue would be sorted out BEFORE LATEST close of business today. It is now almost 6pm- 6 days after the incident occurred and I'm still waiting for the notification... I hope this post might speed things up.
Simpler, better, faster? Yeah right... Guess that's why it got changed to "moving forward"...
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