Complaint / review / scam report
African Bank
Incorrect information from incompetent staff

I'm not sure on what the staff is trained but everyone just passes the buck over and is not able to assist. I have blocked my credit card pin and the branch advised me to pay the amount in arrears and will bring a proof of residence and id and they would assist. I went to a branch after the payment had been allocated to my account and I'm not able to get proper assistance. I called 0861000555 and Shamir Naran ( 20/12/2013) advised me he can't help, I need to speak to collections on 0112054500 and Skhumbuzo advised me to go back to 0861000555. I'm a client and it's frustrating having to do people's jobs for them. I cannot get my card now because the contact center advises the account has to be paid in full before I can have a new card. Had I been told this in the beginning I would have made arrangements and avoid all this inconvenience I'm experiencing.
This is beyond frustration for a banking service that works with so many people

Offender: African Bank

Country: South Africa   Region: All Country   City: Midrand

Category: Business & Finance


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