A year ago I opened an account with FNB. I submitted the proof of residence alongside the necessary documentation. They still managed to capture an incorrect residential address, one I had not supplied them with. I called them and they couldn't assist me over the phone. I sent a complaint to Hello Peter and they managed to assist me. My surname however is still not corrected even after submitting the necessary documentation again. I called the call centre and they tell me that I'll have to visit a branch to get them to fix that. What is the purpose of submitting the correct documentation if they will still not update their info on the system? Why must I waste my petrol and time again to get them to correct their mistake? Why must I always Hello Peter before I can get service from FB because this I probably the 5 time. They are not living up to the so called "How can we help you motto? "
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