I have had nothing but brilliant service from Outsurance until now!!
During the major thunder storms in Gauteng recently, my vehicle was flooded and became un-drivable as a result. I registered the claim and the vehicle was towed to an assessment centre were the damages would be assessed and reported on.
I then waited 3 days for feedback indicating that the repair costs would be just over R400 that fell under the excess amount. I then asked for a full report on damage so that I can request the vehicle to be repaired. After quite the hassle, i determined that the vehicle would not be repaired as the damage was mechanical and not due to the flood. The assessors comments were as follows: THE ASSESSOR IS OF THE OPINION THAT THIS MIGHT HAVE BEEN A NORMAL WEAR AND TEAR ON THE ENGINE.
When I asked how they could repudiate my claim based on an OPINION they just said that they can't do anything about it.
I want to see a full report that indicates the facts, and not OPINIONS, and that the vehicle was inspected properly to determine whether the damage was due to "wear and tear' or the flood.
Regards
Nathan Smit
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