On the 20th November I phoned Outsurance to subscribed to Buddy@Out. I was told by the operator that it will be processed in 24 hours and I could expect confirmation from Good Fellows.
On the 22nd I have not received any confirmation and phoned Outsurance again. Again I was told by the operator that it will be sorted out immediately and that I will be able to use the service that evening.
Later the evening I called Good Fellows to pick me up. They said they have not received anything from Outsurance and I was not on their system.
Calling Outsurance I was told that it was now after hours and there was nothing they could do.
So I ended up having to pay non membership rates to get home.
I have now (26th) received confirmation from Good Fellows. Where I was promised 24 hours, it took Outsurance 6 days.
Outsurance dropped me when I needed them. I have already canceled my Buddy@Out and will soon move to another insurer all together.
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