Standard bank called me on the 15th of November 2013 to ask if I had just withdrawn R1000 from my account. I had not done so and my card was in my possession when the transaction took place. They immediately stopped the ATM card and asked that I visit one of their branches to get a replacement card and to discuss the way forward.
I did so on the following day. They told me that they will conduct an investigation and that I will be told what the outcome of that investigation would be on the 29th of November - more than two weeks later. In the intervening period, I will be short of R1000.
It is not fair that Standard Bank
Fails to safeguard my funds
Puts the burden of making multiple visits to their branch on me
Takes two weeks to decide if they will replace the funds, let alone when
The failure to keep my money safe, the hassle, the apathy and my lack of confidence in their ability to perform their primary function has led me to decide to place my money elsewhere as soon as this matter is resolved.
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