Nedbank approached me to apply for an Amex card and told to collect from Kempton Park. Nedbank has been contacting me for a while to get me to move my account to them. Imagine my surprise after standing in a queue for over an hour, when I was not given my card as somehow, my old ID number, before the green bar-coded ID books were issued, was used as a reference on this transaction. How did this happen? Then I was made to wait even longer while the clerk went to speak to the manager who did not bother to come and speak to me, but sent a message to ask me to go to HomeAffairs to get a letter that my current ID is correct before they will release the card. Now why should I do this when Nedbank was given my correct ID number? And this when THEY approached me? I am an FNB Graphite account holder and am never subjected to such poor service. Instead of spending so much money on the NedbankGolfChallenge, rather put some aside to train your staff. They clearly need it. There is no point launching a huge advertising campaign in attracting new clients when it is obvious your staff cannot follow through and implement this. Take a leaf out of FNB's book on how to attract and retain new clients.
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