Complaint / review / scam report
Card statement enquiry - call support is terrible

Viewers, check your statements if you bank with Nedbank. You may find errors.

This morning 06 November 2013, 10:25 I made a call to Nedbank client care center.

My query was a simple one pertaining to my Visa statement for period 02 October to 01 November 2013

My Nedbank Visa statement has two columns, Debits & Credits.

I made a payment of R6455.50 on the 17 of October 2013 BUT it does not reflect in the "Card Transactions detail" section, column: Credits

I was told to wait a while for further assistance could be found to this matter. The person on call support confirmed she could view this payment-transfer but could not advise why I could not view it in the credits column.

Well the call went dead.

So much for service.

I moved my account from Standardbank at a time when Standardbank did not offer cashback on purchases.

I can say that Standardbank statements were very thorough on transaction activities....sadly Nedbank is not.

I hope Nedbank offer some reasonable excuse why I cannot view a transfer to my account in the credits column?
I would like to know why the tally at the end of the statement does not add up to transactions minus (positive) transfers to Visa?
Author: our3265

Offender: Nedbank

Country: South Africa   Region: All Country   City: Card division

Category: Business & Finance


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