Complaint / review / scam report
First National Bank
FNB - how can we help you NOT!

I would like to complain about the response that I got from FNB Customer Complaints after I lodged a complaint. Or like they like to call themselves "Customer Experience" which in my case was a bad one. The complaint was about unpaid fees which I was charged. The response was a stock standard email (which was mailed off as fast as possible to the wrong email address even though I had updated my email address at the branch about 2 weeks ago) with all the sales info of what my FNB product contains. I know what my product contains. The point is that to not allow a DD for R26.00 to go through is ridiculous. FNB Customer Experience = how can we help you NOT. Pathetic and I will take this as high as it will go.
Author: JC27

Offender: First National Bank

Country: South Africa   Region: All Country   City: Call Centre

Category: Business & Finance


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