My husband gave me his card and asked that I get a 3 month statement from the outside ATM at Standard Bank Bedfordview Gardens. At approximately 10am I went in to get a statement. The ATM machine indicated that it had no paper. I walked into the fabulously renovated bank to talk to the receptionist at the "hellodesk".
She was defensive and lifted her hands saying she has nothing to do with the ATM and it is done externally.
I found her harmless but poorly trained in customer service.
I then asked to speak to a manager hoping that someone senior would have the knowledge and skills to just say that they are sorry and that they would try to ensure they were more pro-active!
Well Jay Ramdin finally walked across and told me that my husband and I had made a personal decision for me to get his statements and that it had nothing to do with the bank. She said it three times -as if we were guilty!
At no time did she say "I am sorry for wasting your time."
I found this attitude condesending and rude.
How hard can it be with all this technology available to NOT run out of paper?
Please get your staff on training, they need it at Bedford Gardens
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