Three months ago the ATM froze after I had entered my PIN and wouldnt procede or cancel the transaction. I tried to get the machine to release my card but it wouldnt. I didnt have my cellphone with me so I had to leave the ATM and go home to fetch my phone to cancel the card. As I got home two transactions to the value of R4, 000 were made on my card and I received the sms notifications. I phone and cancelled the card and was told that FNB will send me a Claim Form. Completed the form and submitted to FNB and didnt get any feedback and had to follow up three times. A month later I got a standard letter saying that FNB and I had reached a deadlock and that I should contact the Banking Ombudsman if I wished to take it further. This is despite the fact that FNB made no attempt to get a statement or engage me in any way. Took it to the Ombudsman for a hearing. FNB presented the Terms and Condiditions of issuing the card to avoid responsibility and the ombudsman ruled in the banks favour - saying that according to the T&C's - I am responsible because I lost my card and pin. Bank took no responsibility for technological or sabotage. Shame on you FNB!! BEATBANK!
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