Once again an unauthorised deduction from my account. Although the amount is small, this is not the first time that this has occurred, neither is it the first time that I have raised a complaint about this. It is the inconvenience of telephone calls or going to the bank to get the matter rectified.
On 28/01/2013 an amount of R10.00 was deducted for counter statement fees. The only time I had any contact with the bank in January was when I collected my new garage card.
The regular occurrence of these mishaps is becoming extremely annoying and is normally attributed to a clerk not closing off a screen or some other vague excuse. The question remains, why are they accessing my account when I can do so myself via internet banking?
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