I never get any reponse from Phyllis. Only after I send horrible rude emails will she make an effort in responding with a simple "yes" or "no".
There is always a delay in everything and she is never available on the phone either!
I am really, really, really unhappy with the service I have received from her.
I understand everybody's busy, but you can at least say: "Sorry sir, your satisfaction is not important enough."
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