I switched to FNB in August, and with that requested a debit order switch from my previous bank to FNB on 14 August.
To date, I have received no real assistance, after numerous emails and requests.
The result of this is that I have to keep my old bank account open, at additional costs and lots of frustration.
I get no response (other than the automated response) when I send requests to the Premier Banking email address.
My experience is that FNB just are not what they say they are or advertise themselves to be.
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