After a lot of 'advice' and a flood of advertising, I finally decided to switch banks to FNB.
The commercials keep telling you how easy it is and how they drop everything to assist you with what has to be one of the more painful, paperwork nightmares in our modern existence.
Not so!
After a relatively easy 'setting up' of the actual account and getting a card with a pin, I was instructed to fill out a 'Debit order switching form', which I did and mailed it to the relevant email address.
An automated response arrived in my inbox a few hours later telling me that someone would contact me within 48 hours. That never happened and after a week of no contact either by email or phone I decided to try contact of them.
Another automated response said I would receive contact within 48 hours. I did!
Although the response basically told me to send my 'Debit order switching form' to the address that I had already sent it to along with a current bank statement and a certified copy of my ID.
Why?
Did they not read my mail?
Why do I need me to send things twice?
Is there a problem with their email service?
Why do they suddenly need my ID and statement?
SCORE
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