My bank card and funds were not released from Cambridge ATM at 19:07 on the 15th of October 2013. I spoke to Cheryl Snyders: Card Division Supervisor and Edwin Moru: Card Division Consultant. I requested this be escalated as I need a new titanium card delivered to me by the bank today. As a prestige banker I am appaulled at the service I received. I requested that Card Division Manager call me and for escalation: Liteboho Letete (Dede). I haven't received a call or a follow up from anyone at Standard bank. The call duration was 28:07 of which I want to be reimbushed by Stabdard bank. Furthermore I want compensation for pathetic service. Really as a prestige banker I don't need this nonsense I pay for a service and I expect professional etiquitte in return. If you cannot service me I will glady close my account.
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