Ref# 497781
26/09/2013 i made an enquiry regarding the credit report that was acquired via TransUnion.
was advised to send a screen-shot of the report.
03/10/2013
received a call that lasted 41:10 minutes, ending at exactly 15:05 from Kate, lack of accurate rapport sent to her, she could not resolve the query. applause should be given to Thabile in the Collections dep who forgot her duty and ended up dropping the call.
04/10/2013
another call, kate advising me that the credit bureau lists according to their own procedure not according to what their client (nedbank) sent them.
i have been advised to contact the ombudsman as i am not happy with the feedback (not accurate and passive)
07/10/2013
was informed to lodge a formal written complaint with nedbank's specialised dispute resolution department.
01 August 2013: nedbank debits thrice (more than the outstanding amount), i had to call to get a refund.
my credit report: reflects that my account was closed in september, where as i settled it on the 1st August 2013.
i am wondering who can help me now that the query resolution consultant failed to help me.
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