After sending [Email Removed] and email regarding the issue at hand, Kaylene Cochrane respond informing me to contact the general enquiries line because I need to be authenticated. After doing all that and getting through to Cecilia in Telephone Banking, I asked her to transfer me to the correct dept. for assistance, she claimed she could help, but after battling to explain to her what I wanted done, she kept on saying that I am at telephone banking and that FNB cannot assist with my request. After explaining to her that I did not want to speak to FNB consultants, I wanted someone to read the original email for a purpose she kept on giving me excuses. I cannot handle incompetent staff that is employed to assist clients in a proper manner!!! The branches are useless to go to, poor service. I have had it with FNB.
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