Complaint / review / scam report
Standard Bank
QUITE RISKY TO TRUST STANDARD BANK WITH YOUR MONEY

After reporting on my account in July, standard bank couldn't provide me with feedback on my case unless I call and enquire myself. After over a month, they demand that I send my phone itemised billing. Which I supply them with on 01 September 2013. Today, September 19, I called to check how far they were with the investigation. Only to be told the decision was taken on the 04th September that I will only be paid back the first amount withdrawn from my account and the second transaction was due to my negligence. Apparently I should keep looking in every single SMS that comes to my phone. I wonder if there is anyone who sit and wait for SMS's on their phone and read them immediately.

I still cannot understand why they could not communicate the decision to me, but I know it's difficult to come out as a big company and tell your client you are taking the little that they worked hard for by force.

Now that I know how risky it is to bank with Standard Bank, I have decided to take my accounts somewhere else. It's not like I reported the case after hours, I have decided not to take the payment Standard Bank promised to pay me back, not unless they pay the whole amount.
Date:

Offender: Standard Bank

Country: South Africa   Region: All Country   City: Limpopo

Category: Business & Finance

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