My relationship with the bank has been satisfactory until 3 months ago. My account has been debited for the 3rd time now in 3 consecutive months. The initial debit order was on 19th July for R99.99, Ref: Procel. The second debit order on the 15th August for R129.99, Ref: Dremarketing. The latest one for R129.99 again on the 13th September, Ref: Stratcol. I went to a Nedbank branch at Southgate for the first 2 debit orders. They contacted the culprits & I was refunded back my money. What I fail to understand is why the bank is not doing anything about this. I can't believe Nedbank, as big as it is, has no department or no one cares. I was politely told that I'm within my right if I wish to close the account, how helpful. The bank is never responsible for anything, nor is it responsible for assisting its clients. Closing the account for me would be such an inconvenience. I want my latest claim to be investigated; my money refunded back & these debit orders to stop. If banks are aware, why is there nothing being done & these getting away with crime!!! I can't keep putting a stop order & getting charged for it.
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