Virgin Insurance
Additional money to be paid

I have submitted an accident claim and now require car hire for which i am covered, now i am told i need to pay an additional R1000 when i go pick up the car for petrol. I was not told this when taking car hire insurance and i do not see why i should be liable for this cost for which i was not told about at inception. I refuse to pay this amount and in fact it's not my problem that Virgin has a car hire contract with a car hire company which requires money to pick up a hired car. I mean how much trauma and inconvenience must a person suffer just to repair a car, first it was the accident, i have to pay access and now R1000 to get car hire, no this is just turning out to be a miniature nightmare instead of me as a paying client getting value for my money and smooth service. I do not have that money for car hire and i will not in the near future because this was not what i agreed to over the phone