I have submitted an accident claim and now require car hire for which i am covered according to your COMPREHENSIVE INSURANCE POLICY, now i am told i need to pay. I was not told this when taking car insurance and i do not see why i should be liable for this cost for which i was not told about at inception. I refuse to pay this amount for car hire but I need the car since I can t walk and in fact it's not my problem that Virgin Money has a car hire contract with a car hire company which requires money to pick up a hired car. I mean how much trauma and inconvenience must a person suffer just to repair a car, first it was the accident, medical bills, no this is just turning out to be a miniature nightmare instead of me as a paying client getting value for my money and smooth service. I do not have that money for car hire and i will not in the near future because this was not what i agreed to over the phone. There is never transparency with you guys, all you want is for us to join, make empty promises and now you not delivering.
(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)
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