I had an accident on the 17th August 2013. I reported my claim on the 19th August 2013. i was promised that my claim will take 7 working days to be finalised. up to this time a month later my claim is not yet finalised. i have been promised everyday that i will get feedback. i have given them all the evidence that they needed. i believe that its their duty as the investigator to get all the infomation they want but in this case i am the one who is doing that for my claim to be processed.
I dont understand why their investigation has to be linked to my work, i had a meeting with my boss telling me that the insurance people wanted to know on that incident day was i at work or not? and this is reflecting bad on me at work.
tomorrow my bank will deduct the instalment of the car that i dont even have. i will like for my claim to be processed and refund my instalment for this month.
lastly i will not recommend anyone to take insurance with iwyze as they have bad client service. they will promise you everything when you join them and dont leave to their promise.
Portia kekana
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