I'd like to compliment one of your employees, Celestra, for the excellent service she provided me during the processing of my claim.
Celestra helped me to sort out my claim and always kept me up to date with what was happening.
I have always been pleased with the service I receive at your company. However, Celestra's professionalism and ability to get to the claim processed in a timeously manner exceeded my expectations.
Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Virgin Money in the future.
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