I was not happy with the service at Norwood branch, and decided to move across to Melrose Arch Branch. In December 2012, I was welcomed by a service consultant with a big smile on her face, in a recently renovated Melrose FNB. She completed my forms and assured me that she would submit the forms so that it would be done before the end of December.
We are now at the end of January and nothing had been done.
I called the call centre and they advised me they have nothing on record about me moving branches, and that I need to contact Melrose Arch. After calling Melrose, getting cut off, I got hold of someone who ensured me the lady would call back. I am still waiting for that call.
I then went into the branch where a young man helped me and apologised. My forms had not been submitted and that he would call me by 12 the next day to advise me on the progress. That was 2 weeks ago and I am still waiting for that call.
FNB prides itself on service delivery with all their fancy adds... I am still yet to experience this service. I am highly annoyed at the lack of service, and the empty promises. Is this how a bank is run?
0 comments