For the second time in as many years, Cobus Potgieter was assigned to handle my Insurance concerns after I received my annual rerate. Cobus efficiently, honestly and swiftly dealt with my concerns which resulted in my premium for the coming year actually REDUCING!!! His friendly and helpful demeanor is exactly what is needed in the customer service industry and his "no nonsense" approach to explaining the advantages and disadvantages in the product details ensure that I am confident of having the best suited product for my needs, time and again!
I have no doubt that Cobus is considered a valued asset with Discovery, and rightly so! He is consistently friendly, patient and extremely helpful when it comes to dealing with Discovery's insurance related complaints/concerns.
Well done Cobus and thank you for taking the time to deal with my concerns in the manner you did! Excellent service minded approach!!!
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