At the beginning of August, I was having trouble adding a recipient to my online banking profile. The recipient had been on my profile, but with the change over to the new FNB Online profile, it seems to have been "lost". I decided to send an email to try and get a response because I needed to pay this recipient. On 16 August, I received a garbled, useless response from Eugene Padayachee who couldn't even be bothered to spell my name correctly! What on earth has happened to the level of service at FNB?
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