I travelled 50kms today to go to a branch to get my internet service "unlocked" (a self service on your PC with FNB???). Well, both the pin pads in the branch had not been working for the entire day, since morning, and at 3pm, they called and "logged" another request. No-one was in the least interested in the fact that clients were hugely inconvenienced by this. Just like the Railways of Old, I was told, "There is nothing we can do and you will have to just come back another day"., what a useless bunch they are at ABSA. I have recommended to all my staff that they change to FNB, a bank technologically and intellectually miles ahead of the awful institution called ABSA. And we all know that the accounts are closing rapidly and going to FNB anyway, but I will surely do my part. All those staff who have that "Railways mentality" should look out for a good retrenchment package - coming soon.
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