On the 20th June I emailed the necessary reporting forms to the department, after being debited on my supposedly closed credit card account, that was closed on the 12th June due to my handbag being with all my bank cards in. I again followed up with them on the 25 June, and was told by Andre that my claim is being investigated and that someone will call me back and that there is a 5 day turn around time on these queries. It is now three weeks later and no-one has ever since bothered to keep me in the loop or phone me with any kind of feedback. When you phone the call centre you get shunted from pillar to post, the one consultant even gave me the wrong email address when I asked him for his address - his name was Rams. It seems like no-one is interested in taking responsibility for the problem to try and solve it. I want to know why it has taken 8 days for these two transactions to show on my "supposedly" closed credit card account, after the money was from my bank account. I also want to know how you can allow transactions to go through if an account has been closed? Is there perhaps someone at FNB that has access to a system that they shouldn't have?
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