First National Bank
How can we not help you?

I opened a Smart Cheque account telephonically and requested that my card to be send to the Bellville FNB branch close to Sanbel.

I lost my ID document and have a temporary ID.

Firstly, they informed me that I need an affidavit for my lost identity document. (Day 1)

(Day 2) Got that and went back to enquiries the next day to just be informed I need to see a sales consultant. I had a change of surname and now I got informed that I need a letter from Home Affairs confirming that I change my surname.

(Day 3) Got the letter and went back and now after checking in after 3 attempts, now the consultant, Debbie now tells me that she can't accept the affidavit. Reason being a mistake was scratched out and signed.

Now, after all this nobody made an effort to check that all my documents are in order and just made me come back over and over again.

After all this, I now requested that this account be closed, because it is to much effort. It took Debbie 20 mins to get somebody to take a hold off to close the account. I walked out, because that can't open or close an account.

I mailed them this morning, not even acknowledged my email.
How can you not help me?