I'm a start up company which officially started trading in January 2013. I opened up a FNB Business account and have been happy with this until I inquired about a mobile card unit. I applied on the website and received a call back from Thobela Dingaan an FNB consultant. I then received pricing on the unit, after this I e-mail twice to inquire on finer detail and explain that I do not have business premises I go to my client hence applying for a mobile card device. No reply for 2 weeks and the number at the bottom of his e-mail didn't work, eventually I managed to speak to his supervisor after calling a number I found on their website she confirm that he'll call me shortly. I did receive a call however he didn't even open his e-mails that I had sent & had the excuse that he was moved over to another project. Does this mean that I would have never heard back from him? Then he didn't know how to answer my question as he hadn't read my e-mails. Next day he called to say sorry FNB can't help me as I don't have business premises. Why offer the mobile unit then?? Another bank is willing to help and honestly feeling like moving my personal and business account over to them. So disappointed
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