I write this simply to express my thanks to Dewalt @ Motorite. I have a Maintenance Plan through Motorite. Yesterday I sent my Nissan NP200 in for it's first service. I was later informed that the brakes needed to be replaced- after only approx 16 000km. Motorite only offers brake replacement on industry standards- 20 000km. The replacement was not due to driving style but inferior quality provided by Nissan since the change over to Renault parts. Motorite rejected the claim to replace- as is their right. I contacted Nash Nissan in Alberton and Nissan SA. Both blamed me and I was pushed around and treated like dirt. I was also told Warranty will not cover even though the brake pads are poor quality and this is not in anyway related to the operation of the vehicle. Out of desperation this morning I called Motorite back and was put through to Dewalt. What a -send!!! Dewalt listened to my problem, apologised and sorted it out- in under 5minutes! He has managed to authorise the replacement of the brakes at no cost to me. This just proves that Motorite is not all about making money- they care about the safety of their clients as well as others on the road!
Thank you Dewalt!!
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