After towing my friend to Mossel Bay in my new 2nd hand vehicle, the inevitable happens on the way home.
As an Outsurance client, I happily contact their customer service.
I phonetically (Alpha, Bravo, Charlie, etc) spell out my nearest turn-off and other details to the agent who says he will get back to me with an update shortly.
About an hour later I call to find out what is happening.
The agent provides a "021" contact number for the tow-truck company...
Upon contacting the tow-truck company, the receiver confirms my worst fears: Outsurance provided the wrong details. OUTSURANCE CONTACTED THE WRONG TOW TRUCK COMPANY AND PROVIDED THE WRONG DETAILS!
Four HOURS later, a bakkie arrived from Swellendam. Not a tow-truck.
I now have to keep my wits in the dark whilst being towed on the N2 with a short tow rope (note that I also have a trailer!) to Heidelberg where the car will be towed on to Swellendam at a later stage. (no engine running means misted up wind-screen!)
It has been four weeks now.
I have cancelled my Outsurance contract.
It also appears that the tow-truck company has swindled me out of R15, 500 for repairs to my car... But I hope that's not another story!
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