A week has went past no even a single phone call has been received from the advisor. You call as usual no one picks up their phone. It's a worst service ever hire people that know what they are doing.
Let me save your time on your response as I know what will be.
"Hello sthenkosi,
Your complaint is acknowledged herewith.
Kindly be advised that this matter is being investigated and we will respond in due course.
Regards
Lunga Mlangeni
Complaints Administrator
Customer Experience
Mutual & Federal
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