I am not sure what the name is of the lady that helped me.
Yesterday I was assisted by Craig telephonically. (Craig works in the branch)
On the 15th of June an amount of R490.65 was deducted from my account by a US company (Outstanding Card Authorisation).
Last year I paid for a year subsription with Weebly, and this year they decided to deduct the money again ($49.00) = R490.00.
I never gave them authorisation, nor did I want to continue with this.
I went to S.bank before the monies went off (18 June), and this lady (2nd time and different problem I went to her where she didn't do her job).
She issued me with a Ref number that doesn't even exist with S.Bank, and I went to the bank before the monies was deducted from my account, and they could still save it.
Now the monies went off, and there is no way that I can get the money back.
I feel that I can't trust my bank - the institution where I keep my money is untrustworthy.
This lady is incompetent, and should def not work with people's money! It's 5 days before payday, and she literally me over.
Unhappy, disappointed and in tears.
You disappoint me Standard Bank... I think I should take Steve's route :(
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