Absa
Not fulfilling obligations as agreed with Client

Requested a change of contract to existing homeloan. paperwork done with an Absa employee at Woodlands branch, who subsequently lost the paperwork, now almost 4 months later, absa are demanding money. tried contacting absa on 012 442 1849, but of course you do not answer you're calls.

should we go the legal route?

Absa please respond.