I responded to the FNB advert to switch my accounts. The initial consultant was both pleasant & efficient and all required paperwork was duly filled out & submitted to their different departments viz. home loan, credit card, on line banking etc). My Premium current account and savings account were opened without any hitch. And then the rot began. I was asked for various paperwork & information with emails backward & forward. I opened the account on the 8 December 2012 and was only finalised on 15 February 2013. I asked them to drop my application.
Unbelievable that it would take such a long time to respond to my initial query on the transfer of my bond amount & rate. It is unacceptable after having done all the paperwork to be told that my bond would not qualify to be transferred.
The advert to switch may seem excellent but the service & professionalism at FNB leaves much to be desired. I will be closing the accounts that I had opened in the interim. Why advertise if you cannot provide the required service?
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