I see this is a recurring theme in the complaints about you. You debited my account early in December without my authorisation. This has caused me embarrasment and I have instructed you to cancel my authorisation for any debit order. This instruction was faxed and email twice and I've only heard back from AB today to inform me that "your request was declined". Sorry for you, but you have no option but to cancel a debit order upon receipt of a valid instruction. I did not REQUEST anything from you. I INSTRUCTED you that you may not debit my account directly. If you debit my account I will consider this a breach of our contract. I have emailed this exact information to your organisation to 3 email addresses as well. You are hereby informed that I have stopped your debit orders, should you illegally try and process them. I am also informing you of my intent to take the matter to the Banking Ombudsman. Your service is exceptionally poor and a stupid SMS to me after all I've been through is a slap in the face. AB owes me a massive apology.
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