AIG Life South Africa
Wrong account, and can't fix it

I signed up for AIG, but never received a copy of the contract in the mail.

My problem however is that AIG has used the wrong account for the debit order. An account that is dormant, and without any funds, which I never instructed them to use.

I emailed them and asked them to change it to my cheque account instead of the dormant savings account. Some incompetent soul replied only 10 days later with a stupid one liner email that was completely unhelpful! And they didn't even bother to end the email with his/her name!! You learn this in grade 4!!

The body of the email was:

"Kindly note that banking details on the policy is the FNB account, we debit your account and it rejected due to insufficient funds in your account."

I emailed back and asked for this to be sorted out, or I will cancel my policy with them.

They have not bothered to come back to me, and it is still not sorted out, and so I am cancelling my policy right away.

I am appalled at this level of service! If they call you and want to sell their services to you: HANG UP!!! Or else go through the same pain as I am right now...

Now, can someone please cancel this policy for me immediately!

Thanks