On 3rd Jan 2013, I ordered and paid for tickets for a 5D Theatre Ride at Ushaka Marine World. All this done on Groupon's website. My Bank Account has been debited for the amount paid, but no Voucher has been received to date. 15 emails have been exchanged with Nazley & Ronelle, including the promise that my voucher would be emailed by 12 January 2013. Still no voucher received, nor does my order appear in my records when I log-in to my Groupon Acount. Customer Services standard replies are as follows:
Hey Groupie,
Thanks for getting in touch with us.
Your SOS (#647065) has been received, and is being scrutinised by our Customer Services department. All your enquiries will be seen to as soon as possible.
Maybe your questions can be answered in our new FAQ section.
To view our FAQ section, please follow this link: [URL Removed]
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Thank you for taking the time to raise concerns and issues with us. We value your communications.
The Groupon Mothership
Nothing appears or even relates to my order.
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