I am a member at Sunninghill's Dream Body Fitness gym. It has a Vitality Points device which captures points after every gym visit. This device has not been working (i.e. capturing Vitality points) since December. I made the gym aware of this (you only notice it weeks later when you realise points have not been allocated) and I was then informed that Vitality was rolling out a new machine system and that Vitality had indicated to them that they will have the new device by 'the first week of February'. This is unacceptable for the following reasons:
* Vitality is a paid for service - therefore the service provider - i.e. Vitality must ensure that paying customers can make use of this service AT ALL TIME
* Would customers have been treated in the manner if the gym had been a Virgin Active gym?
* How are the many Vitality member who have lost out on (combined) thousands of points be compensated (the gym did not know that the machine was broken and therefore did not ask the members to sign a register to prove their gym visits
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